Privacy Policy

1. Who We Are

Jo's Pet Sitting is a sole trader business operating in Tunbridge Wells, Kent. For the purposes of data protection law, Jo's Pet Sitting is the data controller.

If you have any questions about this policy or how your data is handled, please contact us at: [email protected]

2. What Information We Collect

Information you provide directly

When you use our contact form or get in touch by email or phone, we may collect:

• Your name
• Your email address
• Your phone number (if provided)
• Your home address (required to provide our service)
• Information about your pets — including names, breed, age, temperament, medical needs and feeding routines
• Any other information you choose to share in your message

Website enquiry form — Formspree

Our website enquiry form is powered by Formspree (Formspree, Inc., 309 E 21st St, Austin, Texas, USA). When you submit the form, your data is transmitted to Formspree's servers in the United States for delivery to us. Formspree may also log your IP address as part of this process. Data transfers to the US are safeguarded under Standard Contractual Clauses (SCCs) and the EU-US Data Privacy Framework. Formspree acts as a data processor on our behalf and does not use your data for any other purpose. See Formspree's Privacy Policy for full details.

Client contract form — Tally

Once a booking is confirmed, we send clients a contract form via Tally (Tally BV, August Van Lokerenstraat 71, 9050 Ghent, Belgium). This form collects the personal and pet information needed to fulfil your booking safely. Tally is based in the EU and complies with GDPR. All form data is encrypted in transit and at rest, and stored on servers within Europe. Tally acts as a data processor on our behalf — you remain in control of your data and it is not used by Tally for any other purpose. See Tally's Privacy Policy for full details.

Information collected automatically

We use Google Search Console to monitor how our website appears in Google Search results and to identify any technical issues. Search Console does not set cookies or collect any personal data about visitors — it works through a verification tag in the site's code and uses aggregated data Google already holds from its search index.

We do not use Google Analytics or any other tracking or analytics tools. No analytics cookies are set on this website.

3. How We Use Your Information

We use your personal information to:

• Respond to your enquiries and provide quotations
• Arrange and manage pet sitting bookings
• Provide our service safely and effectively, including caring for your pets
• Send booking confirmations, reminders and follow-up communications
• Keep records necessary for the welfare of pets in our care

We will never use your information for unsolicited marketing without your explicit permission.

4. Legal Basis for Processing

Under UK GDPR, we rely on the following legal bases:

• Contract performance — to fulfil bookings and deliver our service, including processing client contract forms via Tally
• Legitimate interests — to respond to enquiries, process contact form submissions via Formspree, and maintain records necessary for the safe running of our business

5. How Long We Keep Your Data

• Enquiries that do not lead to a booking: deleted within 6 months
• Client and booking records: retained for 6 years following the last booking, in line with standard UK business record-keeping requirements
• Tally contract form data: retained for the duration of the client relationship and for 6 years thereafter, then deleted
• Formspree form submissions: deleted from Formspree's systems within 6 months if the enquiry does not lead to a booking

6. Sharing Your Information

We do not sell, rent, or trade your personal data. Your information is only shared in the following limited circumstances:

• Formspree — website enquiry form submissions are processed by Formspree, Inc. in the United States. Data transfers are protected by Standard Contractual Clauses (SCCs) and the EU-US Data Privacy Framework. Formspree acts solely as a data processor on our behalf. See Formspree's Privacy Policy.
• Tally — client contract forms are processed by Tally BV in Belgium (EU). Data is stored on EU servers and Tally is fully GDPR compliant. Tally acts solely as a data processor on our behalf. See Tally's Privacy Policy.
• Google Search Console — no personal data about site visitors is collected or shared via Search Console.
• Legal obligation — we may disclose information where required by law, or where necessary to protect the safety of a person or animal in our care.

7. International Data Transfers

Some of our third-party service providers are based outside the UK and EEA. Specifically:

• Formspree, Inc. is based in the United States. Transfers are safeguarded by Standard Contractual Clauses (SCCs) and the EU-US Data Privacy Framework.

Tally BV is based in Belgium and stores all data within the EU — no international transfer takes place.

We only use service providers who can demonstrate an adequate level of data protection.

8. Your Rights

Under UK GDPR, you have the right to:

• Access — request a copy of the personal data we hold about you
• Rectification — ask us to correct inaccurate or incomplete data
• Erasure — request deletion of your data where there is no compelling reason to retain it
• Restriction — ask us to limit how we process your data in certain circumstances
• Portability — receive your data in a commonly used, machine-readable format
• Object — object to processing carried out on the basis of legitimate interests

To exercise any of these rights, please contact us at [email protected]. We will respond within one month.

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk, or by calling 0303 123 1113.

9. Security

We take reasonable steps to keep your personal information secure. Our website uses HTTPS encryption. Enquiry form data is transmitted securely via Formspree using TLS encryption. Contract form data collected via Tally is encrypted in transit and at rest. We do not store payment card details — any deposits or payments are handled through secure third-party payment methods.

10. Children

Our services are intended for adults. We do not knowingly collect personal data from anyone under the age of 18.

11. Cookies

For full details of the cookies present on this website, please see our Cookie Policy.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page will always reflect the most recent version. We encourage you to check back periodically.